We value your commitment and our refund policy reflects the nature of our service-based business. By enrolling in any course at PTE Training Sydney, you acknowledge and accept the following refund terms:
No Refund Policy
- All payments made towards any course, private coaching session, or mock test are non-refundable.
- This includes partial payments, installment payments, or discounted packages.
Exceptions
Refunds may only be considered under the following conditions:
- Duplicate payment due to technical error
- Course cancellation by PTE Training Sydney due to unforeseen reasons
How to Request a Refund
If you believe you are eligible for a refund under the exceptions above, you must:
- Notify us via email within 3 days of the transaction
- Provide proof of payment and explanation of the issue
Our team will review and respond within 7 working days.
Change of Mind
Refunds will not be issued due to:
- Personal reasons
- Change in schedule or availability
- Change of mind after attending trial class or partial sessions
Make-Up Classes
In the event of a missed session due to trainer unavailability, we will reschedule or offer a make-up class at no additional cost.
Contact for Support
If you have concerns about your payment, reach out to us at write@ptetrainingsydney.com. We are committed to resolving payment issues with fairness and transparency.